DCPSC Utility Consumer Complaints, Mediation, and Inquiries The Public Service Commission of the District of Columbia (DCPSC) assists District residents with any problems, issues, or concerns they may have with a utility company or competitive provider Residents can file a complaint or track the status of their complaint using the links below

File a complaint

Work with a consumer specialist to resolve an issue with your utility company
File a complaint

Track a complaint

Track the status of your existing complaint to stay informed
Complaint Process
01
Gather Information
Collect essential details like your account information, billing records, and related correspondence
02
Decide How to File
File a complaint online on this page or call the DCPSC Office of Consumer Services at (202) 626-5120
03
Track Your Complaint
The DCPSC works with residents to resolve issues and to offer assistance, guidance, and support

Frequently

Asked Questions

Find answers to frequently asked questions related to the complaint process. Please call the DCPSC Office of Consumer Services at (202) 626-5120 with additional questions.

Can I get assistance to help me understand my utility bill?

If you need help understanding your utility bills, first contact the utility company directly by calling the utility customer service telephone numbers printed on the bill. Be sure to have a complete copy of your bill in front of you. You can also call the DCPSC Office of Consumer Services at (202) 626-5120 where a consumer specialist will explain the charges on your bill.

Can I speak with someone in person about my electric, natural gas, or landline telephone bill?

Yes, you may visit the DCPSC offices at 1325 G St NW, Suite 800, Washington, DC 20005 on Tuesdays, Wednesdays, and Thursdays from 10am-4pm to speak with a consumer specialist.

What steps can I take to lower my utility bill?

Eligible District residents can apply to several assistance or discount programs to help lower their utility costs.

What should I do if I believe my utility bill is incorrect?

If you believe a utility company made an error on your bill, please contact the company directly. If you cannot resolve the problem after talking to the utility representative, please file a complaint on this page or call the DCPSC Office of Consumer Services at (202) 626-5120.